Cancellation & Return-Exchange Policy

Cancellation Policy

While there is no option for a customer to cancel the order on their own once the payment is made, you can get in touch with Customer Care as soon as possible with your order number. As long as your order has not been processed, we can cancel it and refund your amount.

Exchange Policy

Our shipments are carefully inspected before leaving our warehouse, but if you have issues with your purchase please follow the instructions below:

If you would like to request an exchange (For another copy of same item as received)  please write to shop@fragranceofmaster.com

Fragrance Of Master reserves the right to use discretion to approve an Exchange upon receiving your E-mail . The following Examples may clarify in this regard:

Example 1: When a CD/ DVD ordered from our website does not play in your System/CD- DVD player/ Laptop etc., The same item (if received back at our office without any damage or scratches)- Can ONLY be replaced with another Copy of the same CD/ DVD (subject to availability in stock or else you’ll be notified to wait for the copy). If we fail to supply a copy within 15 days of receiving the product back at our office, we will consider a refund.

Example 2: When a Book dispatched with full care & proper packaging from our end- is not received in proper condition at your Address (May be due to Mishandling in Transit)- After sending us an E-mail, We suggest you to dispatch the product to our office with proper packaging. We will take up the matter with the Delivery Vendor (Courier Company/ India Post) to explain it to us & pay for damages- & then work on replacing your Book (subject to its availability in our stock) with another copy of the same Title ONLY. This may take 15 days after receiving the Book- back at our office. If we fail to supply a copy within 15 days of receiving the product back at our office, we will consider a refund.

Items that need to be exchanged need to be sent to the addresses given below within 15 days of receiving the items.

Fragrance Of Master will replace the items free of cost or issue a full refund if we have sent you a wrong item (Different from what you ordered). Shipping charges for the replacement will not be billed to the customer.

Shipping charges (From the customer to our Office)- will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address.

For returns please ship to the following address:

Fragrance Of Master, # 2031, Sector 20-C, Chandigarh-160020


Note: Customers cannot return or exchange an item which has been purchased online at any of our retail stores, and similarly retail store purchases cannot be returned through our Online Store.

No refunds will be given in the following cases:

Incorrect or outdated delivery address.

Incorrect address format including any form of a PO Box address.

After 2 failed delivery attempts.

Package refused by recipient.

Products returned in a used or damaged condition.

Note: All the refund will only be made after we have received the returned shipment except if the package has been lost in transit.

Return Policy

There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at Contact at shop@fragranceofmaster.com

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below: 

Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.

Products/Items should be UNUSED.

Products should be returned in their original packaging along with the original price tags, labels and invoices.

It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 15-20 working days and the refund will reflect in the next statement.

Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address.

Orders paid by net banking accounts will be credited back to bank account.

For returns please ship to the following address:

Fragrance Of Master, # 2031, Sector 20-C, Chandigarh-160020